Service Degradation - Customer Dashboard - Message Search

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-03-13 10:50 UTC
Incident End Time: 2026-03-13 14:00 UTC
Posted Mar 13, 2026 - 14:08 UTC

Investigating

We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.

Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com

Our engineering team is working to restore full functionality as soon as possible.

Incident Start Time: 2026-03-13 10:50 UTC

For any inquiries, please contact support@sinch.com.
Posted Mar 13, 2026 - 12:30 UTC
This incident affected: Dashboard.sinch.com (SMS Administration).