DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-45542
Incident Report for Sinch
Resolved
Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.
Incident End Date & Time (GMT) : 22 January 2023 23:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com..
Posted Jan 23, 2023 - 00:50 UTC
Update
Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.
Incident End Date & Time (GMT) : 22 January 2023 23:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jan 23, 2023 - 00:50 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 23, 2023 - 00:14 UTC
Investigating
Ticket Number :: MNOC-45542
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 January 2023 18:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jan 22, 2023 - 18:41 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).