The backlog has been processed and completed. The Analytic and message search feature is now up to speed and performing as expected.
Start Time: 2021-05-30 10:15 UTC End Time: 2021-05-31 07:09 UTC
We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 31, 2021 - 12:18 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing a service degradation of our CCP (Cloud customer portal, Dashboard.sinch.com) causing a delay in importing statistics to Analytics and Message Search.
Impact: Clients may experience delayed data in Analytics and Message Search.
Incident Start Time: 2021-05-30 10:15 UTC Incident End time: TBD
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 31, 2021 - 08:04 UTC
This incident affected: Dashboard.sinch.com (SMS Administration, Analytics).