The issue with report manager statistics has resolved now. Statistics are up to date now.
Start Date and Time(GMT): 12th May 2025, 12:36 GMT End Date and Time(GMT): 12th May 2025, 15:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted May 12, 2025 - 15:15 UTC
Update
We are continuing to investigate this issue.
Posted May 12, 2025 - 14:02 UTC
Investigating
Ticket Number :: MNOC-58857 Services:: DI SMS 365 (SMSx) & (MMX)
Description :: Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx and MMX. We are treating this on priority and our concerned team is trying to fix this issue.
Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics :Impacted
Incident Start Date & Time (GMT) : 12th May 2025, 12:36 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 12, 2025 - 13:59 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), MM7 (MMS 365), SMS 365 Operator RoW, SMS 365 Operator US).