We are continuing to monitor for any further issues.
Posted Jan 24, 2023 - 22:25 UTC
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at email@example.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jan 24, 2023 - 17:30 UTC
The issue has been identified and a fix is being implemented.
Posted Jan 24, 2023 - 17:24 UTC
Ticket Number : MNOC-45573 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 24 January 2023 16:30 Hrs.