Sinch Operator Notification - Sprint MMS

Incident Report for Sinch

Resolved

Dear client,

We have not seen any degradation since 19:18 UTC, and will proceed to resolve this incident.

Incident start time: 2020-09-03 18:05 UTC
Incident end time: 2020-09-03 19:18 UTC

We appreciate your patience while work was being done to resolve this.

Please contact support@sinch.com should you require further information or assistance.
Posted Sep 03, 2020 - 20:59 UTC

Monitoring

Dear Client,



We are writing to inform you that we are not observing any degradation since 2020-09-03 19:18 UTC. We will continue to monitor the situation.
Posted Sep 03, 2020 - 19:30 UTC

Investigating

Dear Client,



We are writing to inform you that we are observing delivery issues towards Sprint affecting MMS traffic.


Incident start time: 2020-09-03 18:05 UTC


Impact: MMS MT messages are queued and delayed.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted Sep 03, 2020 - 18:38 UTC
This incident affected: External Connectivity (MMS - US).