Sinch Engage - Web Portal - Reporting degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-10-15 08:00 UTC
Incident End Time: 2026-10-19 10:00 UTC
Posted Oct 19, 2026 - 10:51 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 19, 2026 - 06:59 UTC

Investigating

We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting.

Impact: Delayed messaging data for both APAC and EMEA regions.

Incident Start Time: 2026-10-15 08:00 UTC

We are actively investigating and will provide further updates as more information becomes available.
Posted Oct 19, 2026 - 05:45 UTC
This incident affected: Sinch Engage (Web Portal).
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