Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 23 April 2022 14:00 Hrs. Incident End Date & Time (GMT) : 23 April 2022 20:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 24, 2022 - 00:18 UTC
Update
Dear Client,
We are writing to inform you we have identified the issue and the queues are processed and our support teams are actively monitoring further on the issue and we will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2022 - 23:53 UTC
Monitoring
Dear Client,
We are writing to inform you we have identified the issue and the queues are processed and our support teams are actively monitoring further on the issue and we will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2022 - 21:20 UTC
Update
Dear Client,
We are writing to inform you that queues are still persisting and our support teams are actively working to identify the root cause for this issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2022 - 18:21 UTC
Update
Dear Client,
We are writing to inform you that queues are still persisting and our support teams are actively working to identify the root cause for this issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2022 - 16:10 UTC
Update
We are continuing to investigate this issue.
Posted Apr 23, 2022 - 14:53 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 23 April 2022 14:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 23, 2022 - 14:29 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).