DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-48109
Incident Report for Sinch
Resolved
Dear Client,

We are writing to inform you that queues were due to high traffic and gradually cleared.
Traffic is back to normal flow, Hence we consider this issue as resolved.

However, we will monitor further.

Incident Start Date & Time (GMT) : 28 May 2023, 17:25 GMT
Incident End Date & Time (GMT) : 29 May 2023, 02:20 GMT

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted May 29, 2023 - 02:33 UTC
Investigating
Ticket Number :: MNOC-48109
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sun May 28 17:25 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted May 28, 2023 - 17:59 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).
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