The replacement component has arrived from Germany and charging of the units is on-going. Our technicians in the datacenter have started the replacement procedure. It is a sensitive procedure that will take at least 2-3 hours. Meanwhile our efforts in rebuilding some of the critical servers with application is still underway to remediate earlier if possible.
As we make more progress, we'll keep you informed.
We have a revised part arrival time at 22:00 CEST / 20:00 UTC. Meanwhile our efforts in rebuilding some of the critical servers with application is still underway in an effort to remediate earlier if possible.
On 25 May 2023 at 06:15 GMT, two redundant power supply units (hardware failure) powering Sinch Interconnect storage infrastructure failed affecting our complete ability to receive, process and deliver customers’ messages. This is an extremely rare and remote scenario where both power supply units failed at the same time. It is possible our customers and operators’ connectivity is affected by this major incident. Our data centre provider is currently working hard in sourcing an alternate power supply unit from entire Europe region. We have a potential replacement arriving from Germany and an ETA for that is about 3 hours from now. Meanwhile we understand this is by now a prolonged outage and this has never happened before and we sincerely apologize for this inconvenience. We seek your kind understanding of this rare / remote nature of the incident and we would come back and provide an update on an hourly basis.
We are writing to give you an update that the power source in our data center has failed leaving our Extreme I/O Storage Cluster without power. This has an impact on the flow of traffic to customers and operators. To quickly replace the power source, we have actively engaged remote engineer from Vendor who will provide ETA following further investigation.
As we make more progress, we'll keep you informed.
Impact :: Message Manager: : Message Manager Web UI will not be accessible.
Description :: Currently we are facing issue on internal hosts in one of our data center due to which Message Manager portal will be inaccessible at the moment. Hence we recommend our customers to schedule their campaigns after the incident gets resolve.
Sinch Support team is actively working to resolve this issue, As we make progress, we'll keep you informed.
Incident Start Date & Time (GMT) : 25th May 2023, 06:45 Hrs. GMT