We are writing to inform you that queues have been cleared and traffic resumed back to normal state. We consider this issue as resolved.
Incident Start Date & Time (GMT) :09 December 2022 17:10 Hrs Incident End Date & Time (GMT) : 10 December 2022 13:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Dec 10, 2022 - 13:44 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 10, 2022 - 10:37 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 10, 2022 - 05:25 UTC
Update
We are continuing to monitor for any further issues.
Posted Dec 10, 2022 - 02:42 UTC
Monitoring
Dear Client,
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 10, 2022 - 00:02 UTC
Investigating
Ticket Number :: MNOC-44844 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery of Multimedia messages. We will continue to monitor and update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Report Manager : Not Impacted
Incident Start Date & Time (GMT) : 09 December 2022 17:10 Hrs
Posted Dec 09, 2022 - 17:22 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).