We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow.. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 15 December 2022 15:30 Hrs. Incident End Date & Time (GMT) : 16 December 2022 04:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Dec 16, 2022 - 04:10 UTC
Monitoring
We are writing to inform you that the queues are processing and our support teams are actively monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Dec 15, 2022 - 22:22 UTC
Investigating
Ticket Number :: MNOC-44958 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 15 December 2022 15:30 Hrs.