Delivery Issue Canada - Fibernetics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-07-18 22:49 UTC.
Incident End Time: 2025-07-19 16:10 UTC.

Posted Jul 19, 2025 - 22:05 UTC

Update

We are continuing to investigate this issue.

Posted Jul 19, 2025 - 13:33 UTC

Update

We are continuing to investigate this issue.

Posted Jul 19, 2025 - 07:05 UTC

Update

We are continuing to investigate this issue.

Posted Jul 19, 2025 - 04:03 UTC

Investigating

We are currently observing delivery issues in Canada - Fibernetics

Incident Start Time: 2025-07-18 22:49 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Jul 19, 2025 - 01:43 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).