We like to inform that the potential delay in delivery of DR traffic issue has been successfully resolved. The DR messages are now getting delivered without any delay.
Incident Start Date & Time (GMT) : 07 Aug 2023 18:50 GMT Incident End Date & Time (GMT) : 07 Aug 2023 22:10 GMT
We appreciate your patience and understanding during this incident.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 07, 2023 - 22:27 UTC
Investigating
Ticket Number ::MNOC-49561 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents affecting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 07 Aug 2023 18:50 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 07, 2023 - 19:29 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).