Operator Notification - Sprint US

Incident Report for Sinch

Resolved

Dear Client, 

We are writing to inform you that the operator has resolved this incident and we are observing normalized traffic towards Sprint US.

 Incident start time: 2020-07-25 15:45 UTC
 Incident end time: 2020-07-25 19:15 UTC

Please contact support@sinch.com should you require further information or assistance

Posted Jul 25, 2020 - 19:17 UTC

Identified

The issue has been identified by the operator, who is working on resolving this issue.

We appreciate your patience and apologize for any inconvenience experienced while the operator works to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance

Posted Jul 25, 2020 - 18:41 UTC

Investigating

Dear Client, 

We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US.

 Incident start time: 2020-07-25 15:45 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance

Posted Jul 25, 2020 - 16:08 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).