Traffic has resumed, normalized and appears stable since 22:12 GMT. There was some error while updating the routing configuration caused the incident, issue stands resolved now after clearing the errors.
Incident End Date & Time (GMT) : Tue Feb 27 20:14 GMT 2024
We sincerely apologize for the inconvenience caused.
Posted Feb 27, 2024 - 20:33 UTC
Investigating
Ticket Number :: MNOC-52124 Services:: DI SMS 365(iSMS)
Impact ::
Mobile Terminating (MT) Traffic: Partially Impacted Mobile Originated (MO) Traffic: Partially Impacted DR Notification : Partially Impacted
Description :: We are writing to inform you that All customers will experience a partial impact for MO and MT traffic due to some issue with internal server routing changes, Internal teams are proactively investigating the issue and will update on progress as soon as possible.
Incident Start Date & Time (GMT) : Tue Feb 27 19:35 GMT 2024
If you experience any issues , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Feb 27, 2024 - 20:00 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).