Delivery Issue Colombia - Claro

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2026-01-16 22:58 UTC
Incident End Time: 2026-01-17 02:55 UTC
Posted Jan 17, 2026 - 03:39 UTC

Update

We are continuing to investigate this issue.
Posted Jan 17, 2026 - 01:04 UTC

Investigating

We are currently observing delivery issues in Colombia - Claro.

Incident Start Time: 2026-01-16 22:58 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 16, 2026 - 23:35 UTC
This incident affected: External Connectivity (SMS - LATAM).