DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR traffic towards one of our partners in United States

Incident Report for Sinch

Resolved

We no longer observe delay in delivery towards one of our partners in United States.
Traffic is resumed back to normal.

Incident Start Date & Time (GMT) : 19 July 2022 04:00 Hrs.
Incident End Date & Time (GMT) : 19 July 2022 07:30 Hrs.
Posted Jul 19, 2022 - 07:33 UTC

Investigating

Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in United States.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 19 July 2022 04:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Jul 19, 2022 - 04:30 UTC