Contact Pro - Call issues affecting EU region

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jan 22, 2024 - 23:04 UTC

Monitoring

Issues with calls have mostly stabilized, but some issues may still exist. You can continue using the phone channel, but please report us about possible issues. Other channels (email, chat, messaging) work normally.

Posted Jan 22, 2024 - 12:16 UTC

Investigating

Call issues still persist and we are investigating the issue.

Posted Jan 22, 2024 - 09:45 UTC

Monitoring

A fix has been implemented. Please monitor the situation and inform us if the issues still persist.

Posted Jan 22, 2024 - 09:12 UTC

Investigating

We are investigating the problem in EU region that causes dropping calls and prevents Communication Panel to connect to the server.

Posted Jan 22, 2024 - 08:26 UTC

This incident affected: Contact Pro (Contact Pro - EU (Europe)).