Ticket Number :: MNOC-45624 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 January 2023 17:30 Hrs. Incident End Date & Time (GMT) : 29 January 2023 00:10 Hrs.
All the MM7 queues have been cleared. We will continue to monitor.
Posted Jan 28, 2023 - 22:03 UTC
Identified
MM7 queues built within our platform are due to high traffic. Currently queues are decreasing. We will continue to monitor and update on further improvements.
Posted Jan 28, 2023 - 19:26 UTC
Investigating
Ticket Number :: MNOC-45624 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 January 2023 17:30 Hrs.