Queues have been processed successfully. Incident is resolved.
Incident Start Date & Time (GMT) : 23 Jun 2023 15:50 GMT Incident End Date & Time (GMT) : 23 Jun 2023 18:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 23, 2023 - 20:22 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 23, 2023 - 17:58 UTC
Update
Dear Clients,
We are writing to inform you that we are observing messages being piled and gradually being delivered with delay. Few customers may observe delays in delivery for MT messages. Our support teams are actively working to address the issue and resolve the issue as soon as possible.
We are closely monitoring the situation and we will keep you posted on the progress. We appreciate your patience and cooperation.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 23, 2023 - 17:03 UTC
Investigating
Ticket Number :: MNOC-48767 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for MT messages. MO and DR traffic is not affected by this situation. We can confirm there are no incidents affecting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 23 Jun 2023 15:50 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 23, 2023 - 16:34 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).