Delivery Issue Canada - ISP Telecom.

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-18 10:01 UTC
Incident End Time: 2025-11-18 11:15 UTC

Posted Nov 18, 2025 - 12:04 UTC

Investigating

We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2025-11-18 10:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Nov 18, 2025 - 10:35 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).