We are now confident to say that the incident is resolved and queues have successfully been drained.
Incident Start Time: 2020-04-28 12:53 UTC Incident End Time: 2020-04-28 14:56 UTC Queues drained: 2020-04-28 17:13 UTC
Impact: Clients may have observed delayed or rejected MTs towards Vodafone Egypt.
We appreciate your patience whilst the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 28, 2020 - 17:52 UTC
Monitoring
We are writing to inform you that we are once again observing services restored for Vodafone Egypt, however queues are still draining on their side and we are monitoring for stability.
Incident Start Time: 2020-04-28 12:53 UTC Degradation End Time: 2020-04-28 14:56 UTC
Impact: Clients may have observed delayed or rejected MTs towards Vodafone Egypt.
We appreciate your patience whilst the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 28, 2020 - 16:10 UTC
Investigating
We are writing to inform you that we are currently observing issues towards Vodafone network in Egypt, clients may observe delayed or rejected traffic for the network. Investigation is currently ongoing to determine the cause.
Incident Start Time: 2020-04-28 12:53 UTC
Impact: Clients may observe delayed or rejected MTs towards Vodafone Egypt.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Apr 28, 2020 - 13:47 UTC
This incident affected: External Connectivity (SMS - EMEA).