DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO,MT and DLR traffic towards U-Mobile Malaysia

Incident Report for Sinch

Resolved

We no longer observe delay in delivery towards U-Mobile Malaysia.
Traffic has resumed back to normal.

Incident Start Date & Time (GMT) : 7 Feb 2022 07:30 Hrs.
Incident End Date & Time (GMT) : 7 Feb 2022 16:00 Hrs.
Posted Feb 07, 2022 - 16:19 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards U-Mobile Malaysia.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards U-Mobile Malaysia.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 7 Feb 2022 07:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Feb 07, 2022 - 08:29 UTC