No further impact has been observed, and we are marking this incident resolved.
Start Time: 2020-10-01 23:30 UTC End Time: 2020-10-02 01:07 UTC
We appreciate your patience while work was being carried out to resolve this. Please contact support@sinch.com should you require further information or assistance.
Posted Oct 02, 2020 - 02:18 UTC
Monitoring
No further delays have been observed since 01:07 UTC. We are currently monitoring the performance.
Posted Oct 02, 2020 - 01:24 UTC
Update
We are continuing to investigate this issue.
Posted Oct 02, 2020 - 00:13 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada.
Start Time: 2020-10-01 23:30 UTC
Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada.
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Oct 01, 2020 - 23:50 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).