DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-49620

Incident Report for Sinch

Resolved

Dear Clients,

We are writing to inform you that queues were due to high traffic and gradually cleared.
At this moment traffic is resumed back to normal flow, Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 10th Aug 2023 17:50 Hrs.
Incident End Date & Time (GMT) : 10th Aug 2023 22:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 10, 2023 - 22:26 UTC

Investigating

Ticket Number :: MNOC-49620
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 10th Aug 2023 17:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 10, 2023 - 18:26 UTC

This incident affected: Sinch DI Services (MM7 (MMS 365)).