Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Incident Start time: 2020-11-27 05:30 UTC
Incident End time: 2020-11-27 18:26 UTC

Please contact support@sinch.com should you require further information or assistance.
Posted Nov 30, 2020 - 06:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 27, 2020 - 16:50 UTC

Identified

The issue has been identified as related to high load on the carrier network. We continue to monitor.
Posted Nov 27, 2020 - 16:41 UTC

Update

We are continuing to investigate this issue.
Posted Nov 27, 2020 - 16:39 UTC

Update

We are continuing to investigate this issue.
Posted Nov 27, 2020 - 07:08 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing an issue with delay in delivery reports on a portion of traffic towards Sprint US.

Incident start time: 2020-11-27 05:30 UTC

Impact: Clients may experience delayed DRs from and to Sprint network

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Posted Nov 27, 2020 - 06:56 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, MMS - US).