Site US3 - Emergency node reboot

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the node has been successfully restarted and is fully operational.

Our sincere apologies for any inconvenience caused by this action.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch

Posted Oct 07, 2020 - 14:49 UTC

Identified

Dear Client,

We are writing to inform you that we will restart one of the nodes in our SMSC Cluster for US3. Clients who happens to be connected to this particular node will observe a SMPP bind drop as a consequence of the reboot.
Remaining nodes in the cluster will be available as normal and an immediate rebind is possible if you are affected.

Affected site: US3
SMPP FQDN: smpp-us3.clxcommunications.com (209.95.131.8)
Impact: Potential SMPP bind reconnection

We sincerely apologize for any disturbance this may cause.

In case you need further information, please contact technical support at support@sinch.com.

Sincerely,
Sinch

Posted Oct 07, 2020 - 14:39 UTC

This incident affected: Messaging APIs (SMPP - US).