Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident is now resolved.

Incident Start Time: 2026-02-05 17:33 UTC
Incident end time: 2026-02-05 22:35 UTC
Posted Feb 06, 2026 - 01:53 UTC

Update

We are continuing to investigate this issue.
Posted Feb 05, 2026 - 23:17 UTC

Update

We are continuing to investigate this issue.
Posted Feb 05, 2026 - 20:03 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2026-02-05 17:33 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Feb 05, 2026 - 18:46 UTC
This incident affected: External Connectivity (SMS - LATAM).