We are writing to inform you that the synchronization of data is completed, meaning analytics and message search have been operating normally since the below timestamp.
Incident start time: 2022-02-07 11:25 UTC Incident restoration time: 2022-02-07 16:58 UTC Incident end time: 2022-02-08 01:10 UTC
We appreciate your patience and apologize for any inconvenience as we worked to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 08, 2022 - 09:53 UTC
Monitoring
Dear Client,
The issue has now been restored.
As data is currently being synchronized, it may take another few hours for all data to be fully visible in analytics and message search.
Incident start time: 2022-02-07 11:25 UTC Incident restoration time: 2022-02-07 16:58 UTC
We will continue to monitor the situation and keep you updated with the latest developments. We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 07, 2022 - 17:16 UTC
Investigating
Dear Client, We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard, Dashboard.sinch.com.
Incident start time: 2022-02-07 11:25 UTC Incident end time: TBA Impact: Customers may not be able to use Message Search and Analytics on dashboard.sinch.com
Our engineers are working to restore service as soon as possible.
We appreciate your patience and apologize for any inconvenience during this period. Please contact support@sinch.com should you require further information or assistance.
Posted Feb 07, 2022 - 11:40 UTC
This incident affected: Dashboard.sinch.com (Analytics).