Kindly note that stability has been monitored since the below time and we can safely say the issue is now resolved.
Start Time: 2020-10-05 16:05 UTC End Time: 2020-10-05 19:15 UTC
Impact: Clients may have experienced failed or delayed traffic to and from Claro network in Brazil.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 05, 2020 - 20:18 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing degradation towards Claro network in Brazil. The matter is currently being investigated with the operator.
Start Time: 2020-10-05 16:05 UTC
Impact: Clients may experience failed or delayed traffic to and from Claro network in Brazil
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 05, 2020 - 17:11 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).