Delivery Issue Paraguay - Tigo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-05-07 23:52 UTC
Incident End Time: 2025-05-20 21:55 UTC

Posted May 20, 2025 - 23:33 UTC

Update

We are continuing to investigate this issue.

Posted May 20, 2025 - 00:53 UTC

Update

We are continuing to investigate this issue.

Posted May 19, 2025 - 00:01 UTC

Update

We are continuing to investigate this issue.

Posted May 17, 2025 - 23:05 UTC

Update

We are continuing to investigate this issue.

Posted May 16, 2025 - 22:03 UTC

Update

We are continuing to investigate this issue.

Posted May 15, 2025 - 21:00 UTC

Update

We are continuing to investigate this issue.

Posted May 14, 2025 - 19:06 UTC

Update

We are continuing to investigate this issue.

Posted May 13, 2025 - 17:44 UTC

Update

We are continuing to investigate this issue.

Posted May 13, 2025 - 03:02 UTC

Update

We are continuing to investigate this issue.

Posted May 12, 2025 - 01:02 UTC

Update

We are continuing to investigate this issue.

Posted May 11, 2025 - 00:03 UTC

Update

We are continuing to investigate this issue.

Posted May 09, 2025 - 23:03 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 22:09 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 12:35 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 07:03 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 02:05 UTC

Investigating

We are currently observing delivery receipts issues for a subset of messages sent towards Tigo Paraguay.

Incident Start Time: 2025-05-07 23:52 UTC

Impact: Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted May 08, 2025 - 00:44 UTC

This incident affected: External Connectivity (SMS - LATAM).