Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:55 Hrs. Incident End Date & Time (GMT) : 27 April 2022 05:45 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Apr 27, 2022 - 09:25 UTC
Update
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2022 - 01:18 UTC
Monitoring
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 26, 2022 - 22:50 UTC
Update
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:55 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 26, 2022 - 19:32 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:55 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 26, 2022 - 16:29 UTC
Monitoring
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 26, 2022 - 11:42 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Apr 26, 2022 - 08:45 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Apr 26, 2022 - 00:31 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Apr 25, 2022 - 21:09 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Apr 25, 2022 - 19:03 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 25, 2022 - 16:54 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:55 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 25, 2022 - 15:19 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).