No impact has been observed since 2020-10-31 18:05 UTC and services have remained stable, as such we are marking this incident resolved.
Incident Start Time: 2020-10-31 17:10 UTC Incident End Time: 2020-10-31 18:05 UTC
Impact: Clients will have experienced delayed or failed messages towards Turkey operators.
We sincerely apologies for any inconvenience caused during this incident.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 31, 2020 - 18:42 UTC
Monitoring
We are writing to inform you that services have been restored and we are actively monitoring for stability.
Incident start time: 2020-10-31 17:10 UTC Service Restoration time: 2020-10-31 18:05 UTC
Impact: Clients will have experienced delayed or failed messages towards Turkey operators.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 31, 2020 - 18:12 UTC
Investigating
Dear client,
We are writing to inform you that we are investigating an ongoing internal network disturbance. Further information will follow as it becomes available to us.
Incident start time: 2020-10-31 17:10 UTC
We appreciate your patience while we are working on this incident.
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 31, 2020 - 17:53 UTC
This incident affected: External Connectivity (SMS - EMEA).