DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-32614

Incident Report for Sinch

Resolved

Ticket Number : MNOC-32614
Services: DI MMS 365 – MM7

Description :

This incident has been resolved and all the queues are processed.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 27-Aug-2021 22:00 Hrs.
Incident End Date & Time (GMT) : 28-Aug-2021 01:35 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 28, 2021 - 01:43 UTC

Investigating

Ticket Number :: MNOC-32614
Services :: DI MMS 365 – MM7

Description ::

• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
• This would potentially cause delay in delivery of Multimedia messages.
• Traffic in queue is processing normally and we will provide an update on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 27-Aug-2021 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 27, 2021 - 22:36 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).