Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

This incident has been resolved. We have not seen any impact since 02:22 UTC.
Posted May 30, 2020 - 01:18 UTC

Monitoring

Our Toll Free number provider have implemented a fix, and we are currently monitoring performance.
Posted May 30, 2020 - 00:31 UTC

Investigating

Dear Client,


We are writing to inform you that we are observing delays towards and from our Toll Free number provider.

Impact: Clients may experience delayed MT/MO traffic and delayed DLRs.

Gateway impacted: GW888


Incident start time: 2020-05-30 00:02 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted May 30, 2020 - 00:09 UTC
This incident affected: External Connectivity (SMS - CA - Toll Free, SMS - US - Toll Free).