DI SMS 365 | Enterprise Messaging | Delay in receipt of Mobile Acknowledgement (DLRs) | TT# MNOC-43401

Incident Report for Sinch

Resolved

Ticket Number :: MNOC-43401
Services:: DI SMS 365

Description ::
All the queues related to DLR traffic within our platform have cleared.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 5 October 2022 21:00 Hrs.
Incident End Date & Time (GMT) : 5 October 2022 23:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Oct 05, 2022 - 23:17 UTC

Investigating

Ticket Number :: MNOC-43401
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to DLR traffic within our platform
Some of our customers may observe a Potential delay in receipt of Mobile Acknowledgement (DLRs) traffic.
We are working with our internal support groups and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 5 October 2022 21:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Oct 05, 2022 - 22:11 UTC