This incident has been resolved. We got confirmed from our partner that the issue has been resolved at the time mentioned below:
Incident Start Time: 2020-05-10 17:00 UTC Incident End Time: 2020-05-11 18:50 UTC.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 12, 2020 - 11:33 UTC
Monitoring
We are are observing a considerable improvement on our route towards Asia Cell Iraq. Incident End Time: 2020-05-11 18:50 UTC.
We will continue to monitor the route to ensure this has been fully resolved.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 11, 2020 - 19:06 UTC
Update
We are continuing to investigate this issue.
Posted May 11, 2020 - 11:10 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards Asia Cell network in Iraq. We are working with our provider to investigate the issue.
Incident Start Time: 2020-05-10 17:00 UTC
Impact: Clients may observe delayed MTs towards Asia Cell Iraq.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 11, 2020 - 07:58 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - EMEA).