The queues built within iSMS platform are due to high traffic and it has been cleared. Traffic delivery has resumed back to normal. we will monitor further.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 21 Feb 2021 18:30 Hrs. Incident End Date & Time (GMT) : 21 Feb 2021 20:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 21, 2022 - 21:00 UTC
Investigating
Ticket Number :: MNOC-37685 Services:: DI SMS 365(iSMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within iSMS platform for SMPP customers. Few of our customer connected to iSMS platform via SMPP may observe potential delay in delivery for MO & MT messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 21 Feb 2021 18:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 21, 2022 - 19:27 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).