DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from U Mobile in Malaysia

Incident Report for Sinch

Resolved

We no longer observe degradation in receipt of delivery from U Mobile in Malaysia. Traffic delivery has resumed back to normal.

Posted Aug 03, 2021 - 11:44 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in receipt of delivery from U Mobile in Malaysia.
Some of our customers may observe delay in receipt of DLR for the MT Traffic terminating into U Mobile in Malaysia.
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 3 August 2021 09:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 03, 2021 - 10:43 UTC