Delivery Issue Sercomtel - Brazil

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-03-25 14:25 UTC.
Incident Start Time: 2025-03-26 21:10 UTC.
Posted Mar 27, 2025 - 04:07 UTC

Update

We are continuing to investigate this issue.
Posted Mar 26, 2025 - 10:04 UTC

Update

We are continuing to investigate this issue.
Posted Mar 26, 2025 - 01:09 UTC

Update

We are continuing to investigate this issue.
Posted Mar 25, 2025 - 22:09 UTC

Update

We are continuing to investigate this issue.
Posted Mar 25, 2025 - 16:03 UTC

Investigating

We are currently observing delivery issues in Sercomtel - Brazil

Incident Start Time: 2025-03-25 14:25 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Mar 25, 2025 - 14:44 UTC
This incident affected: External Connectivity (SMS - LATAM).