DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-42583

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Sep 03, 2022 - 10:03 UTC

Update

MM7 queues are gradually decreasing.

NOC team is constantly monitoring and will update with further improvements.

Posted Sep 03, 2022 - 07:58 UTC

Identified

MM7 queues are gradually decreasing.

NOC team is constantly monitoring and will update with further improvements.

Posted Sep 03, 2022 - 05:09 UTC

Investigating

Ticket Number :: MNOC-42583
Services:: DI MMS 365 - MM7

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Incident Start Date & Time (GMT) : 2 September 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 02, 2022 - 16:44 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).