Service Degradation – Calling – AP-Southeast-1

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-09-22 04:50 UTC
Incident End Time: 2026-09-22 07:23 UTC
Posted Sep 22, 2026 - 08:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2026 - 08:15 UTC

Update

We are continuing to investigate this issue.
Posted Sep 22, 2026 - 07:09 UTC

Investigating

We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.

Incident Start Time: 2026-09-22 04:50 UTC

Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .

We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.

For further information or assistance, please contact us at support@sinch.com.
Posted Sep 22, 2026 - 05:40 UTC
This incident affected: Voice (Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk).