DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-41258

Incident Report for Sinch

Resolved

MM7 queues have been cleared. Incident is resolved.

Posted Jul 14, 2022 - 01:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2022 - 23:16 UTC

Update

We are continuing to investigate this issue.

Posted Jul 13, 2022 - 20:05 UTC

Investigating

Ticket Number :: MNOC-41258
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.

This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 13 July 2022 18:24 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 13, 2022 - 18:47 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).