E3 API and MMS connectivity issues

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident Start: 14:42 UTC
Incident End: 16:45 UTC

Please contact support@sinch.com should you require any assistance.

Posted May 21, 2020 - 17:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2020 - 15:04 UTC

Update

We are continuing to investigate this issue.

Posted May 21, 2020 - 14:44 UTC

Investigating

We are currently observing issues with our E3 and MMS API.

There are currently issues sending messages using the E3 API.
There are currently issues sending/receiving MMS to/from Verizon, Sprint and US Cellular.

We are working to get this resolved as quickly as possible and updates will follow as more information becomes available to us.

Please contact support@sinch.com should you require any assistance.

Posted May 21, 2020 - 14:15 UTC

This incident affected: Migrated APIs (E3 (Dialogue)) and External Connectivity (MMS - US, MMS - US - Toll Free).