US2 Site Network Disturbance

Incident Report for Sinch

Resolved

This incident has been resolved.
A fix has been implemented and we are now observing services restored to normal.

Start Time: 2020-01-19 23:56 UTC
End Time: 2020-01-20 00:36 UTC

Impact: The messages deliveries were delayed or rejected.

We sincerely apologies for this inconvenience.
Posted Jan 20, 2020 - 01:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 20, 2020 - 00:54 UTC

Update

We are continuing to investigate this issue.
Posted Jan 20, 2020 - 00:34 UTC

Update

We are continuing to investigate this issue.
Posted Jan 20, 2020 - 00:27 UTC

Investigating

We have identified network issues, the message delivery might be affected.
We are investigating, more information will be followed.
Posted Jan 20, 2020 - 00:26 UTC
This incident affected: External Connectivity (SMS - APAC, SMS - EMEA, SMS - LATAM, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, MMS - US, MMS - US - Toll Free) and Messaging APIs (SPAN - US).
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