DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-46553
Incident Report for Sinch
Resolved
Dear Client,

We are writing to inform you that queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : March 12, 2023 16:30 Hrs. GMT
Incident End Date & Time (GMT) : March 13, 2023 02:45 Hrs. GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 13, 2023 - 02:59 UTC
Update
Dear Client,

We are writing to inform you that queues are still processing at the moment.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 12, 2023 - 23:23 UTC
Monitoring
Dear Client,

We are writing to inform you that queues are due to high traffic and are reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 12, 2023 - 17:37 UTC
Investigating
Ticket Number :: MNOC-46553
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : March 12, 2023 16:30 Hrs. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 12, 2023 - 16:42 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).