Whatsapp template create/update degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-01-10 10:40 UTC
Incident End Time: 2024-01-11 08:32 UTC

Posted Jan 11, 2024 - 08:52 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently experiencing issue syncing newly submitted Whatsapp templates in the Dashboard. Clients may experience a delayed update of the template status and a prolonged time in "Pending" status.

We will provide an update as soon as possible.

Posted Jan 11, 2024 - 08:31 UTC