We are pleased to inform that the potential delay in delivering messages have been cleared and the issue has been resolved and messages were delivering successfully. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 15th July 2025, 04:00 hr. GMT Incident End Date & Time (GMT) : 15th July 2025, 06:35 hr. GMT
We appreciate your patience and understanding.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jul 15, 2025 - 08:43 UTC
Update
Please be informed that the message queues were successfully cleared at 06:05 AM. However, our technical teams are still actively investigating to identify the root cause of the incident.
We continue to monitor the systems closely and will share further updates as soon as more information becomes available. Thank you for your continued patience and understanding.
Posted Jul 15, 2025 - 06:49 UTC
Update
We are continuing to investigate this issue.
Posted Jul 15, 2025 - 05:08 UTC
Investigating
Ticket Number :: MNOC-59945 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 15th July 2025, 04:00 hr. GMT Incident End Date & Time (GMT) :
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 15, 2025 - 05:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).