Ticket Number :: MNOC-44034 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 01 November 2022 15:30 Hrs. Incident End Date & Time (GMT) : 02 November 2022 02:00 Hrs.
MM7 queues built within our platform are due to high traffic. Currently queues are decreasing, we will continue to monitor and update on further improvements.
Posted Nov 02, 2022 - 00:38 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 01, 2022 - 20:36 UTC
Investigating
Ticket Number : : MNOC-44034 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 01-Nov-2022 15:30 Hrs.